Shipping policy
Thank you for choosing R&B Stitch Works. Below is our Shipping Policy regarding order processing, production times, shipping methods, and delivery expectations.
1. Processing & Production Time
All items are custom embroidered and made-to-order.
Production times may vary depending on:
- Order size
- Garment availability
- Design complexity
- Current workload
Typical production times are estimated between 3–14 business days after:
- Payment is received
- Artwork is approved
- Order details are finalized
Production timelines are estimates only and are not guaranteed.
2. Shipping Time
Shipping times vary depending on:
- Carrier selected
- Delivery destination
- Seasonal shipping volume
- Weather or carrier delays
Once an order has shipped, delivery timelines are controlled by the shipping carrier.
3. Shipping Carriers
R&B Stitch Works may use shipping carriers including:
- USPS
- UPS
- FedEx
- Other available delivery services
Carrier selection may vary depending on package size, destination, and shipping method chosen at checkout.
4. Tracking Information
Customers will receive tracking information once an order has shipped, when available.
Please allow time for tracking updates to appear within the carrier’s system.
5. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
R&B Stitch Works is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to incorrect customer information
- Additional shipping costs resulting from address errors
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
6. Lost, Stolen, or Delayed Packages
Once a package has been accepted by the shipping carrier, R&B Stitch Works is not responsible for:
- Lost packages
- Stolen packages
- Carrier delays
- Delivery issues outside our control
Customers should contact the shipping carrier directly regarding delivery problems after shipment.
7. Customer-Supplied Items
If customers send their own garments/items for embroidery:
- Customers are responsible for shipping items to R&B Stitch Works.
- Return shipping costs may apply unless otherwise agreed upon.
We recommend using tracked and insured shipping methods for customer-supplied items.
8. International Shipping
International shipping availability may vary.
Customers are responsible for:
- Customs fees
- Duties
- Taxes
- Import charges required by their country
R&B Stitch Works is not responsible for customs delays or additional import costs.
9. Damaged Shipments
If your order arrives visibly damaged:
- Take photos of the package and items immediately.
- Contact R&B Stitch Works within 7 days of delivery.
- Retain all packaging materials when possible.
We will work with you to help resolve shipping-related damage claims when applicable.
10. Contact
For shipping questions or concerns, please contact R&B Stitch Works through the website contact page or official business email.